Betsson to Use nGenera System

Betsson will be using nGenera Customer Interaction Management system for its online customers. The bookmaker is already using of one nGenera products, nGen Chat and report that it allowed to double its capacity in handling customer queries without increasing staff. nGen Chat cut average resolution time by 30 percent and telephone queries by 40 percent through directing requests to agents with appropriate knowledge and skills.

Betsson was shortlisted for “European sports-betting operator 2008″ award.